Trinity Energy Group Privacy Policy
Last updated: November 9, 2026
1. Who We Are and What This Policy Covers
Trinity Energy Group (“Trinity,” “we,” “us” or “our”) is a building envelope and energy efficiency company headquartered at 102 MacGregor Avenue, Stellarton, Nova Scotia. We operate as a family of local brands:
- Trinity Energy Group
- Matheson Windows and Doors
- Auto Trim and Signs
- Trinity Tools and Interiors
- Those Guys Plumbing and Electrical
- Envirotherm
This Privacy Policy explains how we collect, use, share and protect personal information when you visit trinityenergygroup.ca, request a quote, book a service, shop in our store, sign up for our emails or otherwise deal with us through Trinity Energy Group. Our other brands’ websites may have their own privacy policies.
Personal information means information about an identifiable individual, such as your name, address, phone number or email address. We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy laws that apply to us.
Please read this policy before you provide us with personal information. Section 4 explains how we obtain your consent and how you can withdraw it.
2. Information We Collect
We collect only the information we need for the purposes described in this policy.
Information you give us directly. This happens when you fill out a quote request or contact form, call or email us, book an assessment, make a purchase, enter a contest or sign up for our emails. It may include:
- Name, email address, phone number and mailing or service address
- Details about your property and project, such as home type, heating system, the services you are interested in, and photos you choose to send
- Information needed for a Home Energy Assessment or rebate application, such as energy use, utility account details and property ownership information
- Purchase and payment details for store and service transactions (card payments are processed by our payment provider, and we do not store full card numbers)
- Your communication preferences and any messages you send us
- Contest entries and survey responses
Information collected automatically. When you visit our website, we and our service providers collect technical and usage information through cookies and similar technologies. This may include your IP address, browser and device type, general location (city or region), pages visited, time spent on pages, the website or ad that referred you, and how you interact with our forms and emails. See Section 5 for details.
Information from others. We may receive information about you from:
- Program partners such as Efficiency Nova Scotia, when you are referred to us or take part in a program we deliver
- Contractors, suppliers or manufacturers involved in your project, such as warranty registrations
- Advertising and social media platforms, such as reports on how people respond to our ads
- Someone who refers you to us, such as a friend or family member
We do not knowingly collect sensitive information such as health information, and we ask that you not send it to us.
3. How We Use Your Information
We use personal information to:
- Respond to your questions and prepare quotes and estimates
- Schedule, deliver and follow up on services, installations and assessments
- Process purchases, payments, financing applications and warranty claims
- Help you apply for rebates and incentive programs you are eligible for
- Send you service updates, appointment reminders and other messages related to work you have asked us to do
- Send you news, offers and promotions, where you have agreed to receive them (see Section 4)
- Run contests and giveaways, including contacting winners
- Understand how people use our website and ads, so we can improve them and measure our marketing
- Show you relevant ads on other websites and social media, where permitted (see Section 5)
- Keep our website, systems and records secure
- Meet our legal, accounting, tax and insurance obligations
We will not use your information for a new purpose without telling you and, where required, asking for your consent first. We do not sell your personal information.
4. Your Consent
We collect, use and share personal information with your consent, except where the law allows or requires otherwise. How we ask depends on the information and how sensitive it is.
- Express consent is when you clearly agree, for example by checking a box on a form or telling us yes. We ask for express consent for marketing emails and before sharing your information with a program partner or lender on your behalf.
- Implied consent applies when the purpose is obvious from what you asked us to do. If you request a quote, we will use your contact details to follow up about that quote.
You can withdraw your consent at any time, subject to legal or contract limits, by contacting us (Section 10). If you withdraw consent, we may not be able to provide some services, and we will explain what that means for you.
Email and text marketing. We follow Canada’s Anti-Spam Legislation (CASL). We send promotional emails or texts only to people who have agreed to receive them, or where CASL allows us to rely on an existing business relationship, such as a recent purchase or inquiry. Every marketing message identifies us, includes our contact information and has an unsubscribe link. We process unsubscribe requests within 10 business days. Unsubscribing from marketing will not stop messages about work, purchases or appointments you have with us.
5. Cookies, Analytics and Advertising
Cookies are small files stored on your device when you visit a website. We and our service providers use cookies, pixels and similar tools for the following purposes:
| Type | What it does | Examples |
|---|---|---|
| Essential | Makes the website and forms work, and keeps them secure | Form submission, spam protection |
| Analytics | Shows us how visitors find and use our site, so we can improve it | Google Analytics 4 |
| Advertising | Measures our ads and shows our ads to people who have visited our site | Google Ads, Meta Pixel |
We also add tracking codes to links in our emails and ads. They tell us which campaign brought a visitor to our site. Our email platform may record whether an email was opened and which links were clicked.
Information collected by these tools is generally used in aggregate. Google and Meta may also use it under their own privacy policies.
Your choices. You can block or delete cookies in your browser settings, though some parts of our site may not work properly. You can also:
- Opt out of Google Analytics with the Google Analytics opt-out browser add-on
- Manage Google ad personalization in My Ad Center
- Manage Facebook and Instagram ad preferences in your Meta account settings
- Opt out of interest-based ads from participating companies through the Digital Advertising Alliance of Canada
When you first visit our website, our cookie banner asks for your choice on analytics and advertising cookies. You can change your choice at any time through the banner settings. Essential cookies are always on because the site cannot work without them.
6. How We Share Information
We share personal information only as described below, and only as much as needed for the purpose.
- Within the Trinity family of brands. Our brands share customer information with each other so we can deliver projects that involve more than one service, such as a bundle that combines insulation and windows. Each brand handles it under this policy.
- Service providers. We use trusted companies to help run our business, such as website hosting, email marketing, payment processing, customer management software, IT support and analytics. They may use your information only to provide services to us, and we require them to protect it.
- Program partners. If you take part in a Home Energy Assessment or apply for a rebate or incentive, we share the information the program requires with its administrator, such as [Efficiency Nova Scotia and Natural Resources Canada]. These organizations handle it under their own privacy policies.
- Financing partners. If you apply for financing, we share your application with [the lender], with your consent.
- Contractors, suppliers and manufacturers. We may share project details with trades, suppliers or manufacturers to complete your project or register a warranty.
- Advertising platforms. Platforms such as Google and Meta receive website activity data through the tools described in Section 5.
- Legal and safety reasons. We may disclose information where required or permitted by law, for example to respond to a court order, protect our rights or property, or prevent fraud.
- Business transfers. If all or part of our business is sold or reorganized, personal information may be transferred to the new owner, who must continue to protect it.
We do not sell, rent or trade your personal information.
7. Storage, Security and Retention
Where your information is stored. We store personal information in Canada and with service providers that may store or process it in other countries, including the United States. While it is outside Canada, it is subject to the laws of that country and may be accessed by its courts, law enforcement or national security authorities. We choose providers that protect information to a standard comparable to ours.
How we protect it. We use safeguards suited to the sensitivity of the information:
- Physical measures, such as locked offices and filing cabinets
- Administrative measures, such as limiting access to staff who need it for their work and training them on privacy
- Technical measures, such as passwords, encryption where appropriate, and secure connections on our website forms
No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If a privacy breach creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as PIPEDA requires.
How long we keep it. We keep personal information only as long as needed for the purposes in this policy, or as required by law. For example, we keep customer and project records for as long as warranty, tax and legal requirements call for [confirm: typically 7 years]. Marketing contacts are kept until you unsubscribe [or after an inactive period]. When information is no longer needed, we securely destroy it or make it anonymous.
8. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you, and learn how it has been used and who it has been shared with
- Correct information that is inaccurate or incomplete
- Withdraw consent to our use of your information, subject to legal or contract limits
- Unsubscribe from marketing messages at any time, using the link in any email or by contacting us
- Complain about how we handle your information
To make a request, contact us (Section 10). We may need to confirm your identity first. We will respond within 30 days, or tell you if we need more time and why. Requests are free of charge. If we cannot give you access to some information, for example because it includes information about another person, we will explain why, unless the law prevents us from doing so.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
9. Other Things to Know
Children. Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.
Contests. Contests and giveaways may have their own rules that explain how entries are collected and used. Those rules apply alongside this policy.
Links to other websites. Our website links to other sites, such as social media pages, program partners and manufacturers. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy. We may update this policy as our practices or the law change. The “Last updated” date at the top shows when it last changed. If we make significant changes, we will post a notice on our website [or let you know by email].
10. Contact Us
Questions, requests or concerns about this policy or your personal information can be sent to:
Trinity Energy Group
Email: marketing@trinityenergygroup.ca