Frequently Asked Questions

We provide comprehensive home energy efficiency solutions for our residential clients, including heat pump installations, various insulation services (such as spray foam and blown-in cellulose), fireproofing and thermal barriers, and energy programs.

We offer comprehensive building envelope solutions for our commercial clients, including insulation services, waterproofing, soundproofing, fireproofing, and air barriers.

Our sister company, Matheson Windows & Doors, offers windows, doors and siding services for new home construction, retrofits, home renovations and additions.

We proudly serve residential and commercial clients throughout Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland.

You can contact us at 1-877-955-4333 or email info@trinityenergygroup.ca to get a free quote or discuss your project.

Lead times vary based on demand and project type. Please contact us to discuss your scheduling requirements.

We pride ourselves on providing incredible value to every customer we work with. While competitive pricing is a top priority, that doesn’t always make us the cheapest option. Rather, we provide the best value for your money, which means:

• We use high-quality materials that meet or exceed industry standards.
• Our team is comprised exclusively of certified professionals with extensive experience.
• We provide comprehensive warranties for long-term peace of mind.
• We follow strict safety and building codes to ensure compliance.

We offer a range of heat pumps tailored to your home’s needs, including ductless and ducted options. Our experts will assess your property to recommend the most efficient system for you.

Spray foam insulation provides superior thermal performance, reduces air leakage, enhances indoor comfort, and can lead to significant long term energy savings compared to other insulating materials.

Yes, our sister company, Matheson Windows & Doors, supplies and installs custom energy-efficient windows and doors manufactured in Canada, to improve your home’s comfort and reduce energy costs.

Yes, our technicians are fully licensed and certified. They receive ongoing training to stay on top of industry advancements, ensuring top-quality service and installation.

Absolutely. We provide fireproofing and thermal barrier solutions to enhance the safety and durability of your home or commercial building.

After spray foam is applied, it goes through a curing process where chemicals off-gas. The 24-hour waiting period ensures that the air quality returns to safe levels before re-entering your home.

Building codes require a fire-resistant barrier (such as drywall or an approved fireproofing coating) to slow the spread of flames in case of a fire.

No, pets should not be in the home during installation and for at least 24 hours after to avoid exposure to the off-gassing chemicals during the curing process.

Yes, vermiculite insulation may contain asbestos. If our team members will be working in areas of your home where vermiculite is present, we will require that it is tested for asbestos before beginning the project. If asbestos is present, professional abatement is necessary in order for Trinity to proceed with a project. We are happy to discuss your options with you. Please contact us to discuss further.

Drying time varies based on temperature and humidity, but typically, intumescent paint takes 2-6 hours to dry to the touch and 24-48 hours for full curing.

Yes, we carefully mask and cover all windows, doors, and other surfaces to prevent overspray and ensure a clean finish.

Booking timelines vary based on demand and contract-driven dates. We recommend contacting us as soon as you are considering our products or services, or better yet, consult with us during your design phase to discuss how our services may benefit you.

Yes! We provide detailed product data sheets for all our insulation, fireproofing, and waterproofing products. These sheets include specifications, performance data, and safety information. Contact us, and we’ll be happy to provide the relevant documents.

The products we use for our services are designed for maximum efficiency and durability:

• Insulation: High thermal resistance (R-value), moisture resistance, air-sealing properties, and radon barriers
• Fireproofing: Fire resistance, compliance with building codes, and protection for structural integrity.
• Firestopping: Fire resistance, compliance with building codes, designed for compartmentation fire protection
• Waterproofing: Long-lasting moisture protection, resistance to mold and mildew, and adaptability for different surfaces. A spray applied, two-component polyurea waterproofing system designed to provide long-lasting protection against moisture intrusion.

Pros

• High R-value for energy efficiency
• All-in-one technology: superior air + vapour barrier & radon protection for ultimate safety and energy savings
• Moisture resistance to prevent mold
• Long lifespan

Cons

• Higher upfront cost compared to other insulation types
• Requires professional installation
• Off-gassing during curing (requires ventilation)

Spray foam has All-in-one technology: superior air + vapour barrier & radon protection for ultimate safety and energy savings. Fiberglass simply acts as a thermal barrier.

Cost: Fiberglass is more affordable upfront but may result in higher long-term energy costs. If not installed properly, with proper vapour barrier and air sealing considerations, it is highly susceptible to mould growth.

Durability: Spray foam will withstand the test of time of your home/building, as well as increase overall racking strength, all features not seen with fiberglass insulation.

It depends on many factors, which our team of specialists will discuss with you at length during your consultation. Generally, however, these general guidelines will help you understand the benefits of each type:

Spray Foam: Best for energy efficiency, air sealing, moisture resistance, and radon barrier. All-in-one technology: air + vapour barrier & radon protection when installed properly.
Fiberglass: Cost-effective and good for walls and attics.
Cellulose: Eco-friendly and effective for soundproofing.

Contact us for an assessment to determine the best fit for your space.

We offer three fireproofing options:

• Intumescent Coatings: Expand when exposed to heat to protect structures.
• Cementitious Fireproofing: A durable, fire-resistant coating for steel and concrete.
• Firestop Systems: Sealants and barriers to prevent fire spread in walls and ceilings.

Intumescent Paint is thin, lightweight, and aesthetically pleasing, but may require multiple coats. The cost of this option is typically higher than cementitious fireproofing.

Cementitious Fireproofing is highly durable and cost-effective, but heavier and less visually appealing.

We use a polyurea-based, spray-applied waterproofing membrane. This spray-applied, two-component polyurea waterproofing system is designed to provide long-lasting protection against moisture intrusion. Applied by our certified professionals using a high-pressure system, polyurea waterproofing cures rapidly to form a seamless membrane that completely seals and adheres to a variety of substrates, including concrete, metals, wood and more.

If applied in correct conditions waterproofing is designed to last the lifetime of the building. That’s why it’s important to hire certified professionals who will complete the job properly the first time, so it lasts a lifetime.

Installation timelines vary depending on the application type and project size.

Yes, potential delays may result from:

• Weather conditions
• Site readiness (construction delays, unprepared surfaces)
• Material availability.
• Permitting requirements

Yes! After assessing your project, we provide a customized estimate detailing the expected duration and key milestones.

Yes! We stand by our work with industry-leading warranties on both materials and labour.

All of our services—including insulation, fireproofing, and waterproofing—are available in Nova Scotia, New Brunswick, and Prince Edward Island. In Newfoundland, we currently offer fireproofing services and we are willing to consider larger projects for insulation and waterproofing on a case-by-case basis.

Most of our services are available in all regions, but availability may vary for specialty solutions. Contact us to confirm service availability in your area.

We work with trusted brands such as:

• Insulation: Elastochem, Genyk, CertainTeed, Rockwool
• Fireproofing: GCP, CAFCO, Carboline
• Waterproofing: Elastochem
• Firestopping: Hilti, 3M, STI, RectorSeal

Absolutely! Our insulation and air-sealing products reduce heat loss, lower energy bills, and improve indoor comfort and safety.

All our products comply with industry standards, including:

• National Building Code of Canada (NBCC)
• CAN/ULC fire and insulation standards
• CSA standards for energy efficiency

Not all homes require an electrical panel upgrade. A 200-amp service upgrade is only necessary if your panel is already at capacity. We recommend an assessment to determine if an upgrade is needed.

All ducted heat pumps require at least a 200-amp electrical service. We recommend an assessment to determine if an upgrade is needed.

Yes, in many cases, a heat pump can be installed on an interior wall. Contact us for an assessment to determine the best placement for your home.

Yes, we offer warranties on our heat pumps. Please contact us for specific warranty details.

While a ductless heat pump can heat your entire home, it is not designed to be a primary heat source. Additionally, most insurance providers require a designated primary heating system, such as a furnace or electric baseboards.

A heat pump may increase your electricity usage, but may significantly lower your overall heating costs—especially if you’re switching from oil, propane, or electric baseboards. Because heat pumps transfer heat rather than generate it, they are highly energy-efficient.

Many customers see a reduction in their total energy bills. If you use your heat pump for both heating and cooling, your summer power bill may increase slightly due to air conditioning use, but the overall savings on heating typically outweigh this cost.